Meeting Customers Needs

Meeting Customers Needs

Yesterday I got some great feedback from our customer on the Lincoln Christian School remodel project. The Development Director, Mark Powell, says everybody from Willmar Electric has been great to work with on the project. Mark said Humberto makes a point to say hello...
Meeting Customers Needs

Red Dirt, Twang, and Genuine People

I know George Jones is dead. I realize it was reported widely on April 26, 2013, when he died. I remember because I spent the day listening to his songs on Spotify. However, when he did not show up last night, I became 100% convinced. I am now sure of it. Why? Let me...
Meeting Customers Needs

Watch What You Say: Your Children Are Listening

Sue and I, try hard to make sure we don’t miss chances to impart wisdom on our children. The older they get, the more those sessions involve their help in breaking down the situation to get to piercing out the lesson at the heart of the case. When my children...
Meeting Customers Needs

Good Customer Service Involves Results

My back has been hurting for about three years. In 2016 I was too busy as National Chair of ABC to do anything about it when the pain started. For another 18 months, I just put up with the pain because I’m not very good at stopping to go to a doctor appointment. It’s...
Meeting Customers Needs

Sue’s Secret Recipe is Simple: Execution.

I have a great wife. She has many wonderful qualities. People hold in her in high regard for several reasons. She is pretty, smart, organized, and a great conversationalist. She is so wonderful I could never list all the great things about her. But for the rest of...